My internet connection keeps on dropping out
- How frequent are you experiencing dropouts?
- When did you start to experience the issue?
- Was there something done or did something happen before you had the issue?
- Check if there are any changes in the modem's lights or NTD lights when the connection drops out
- How many devices are experiencing the issue?
- Is there a specific time of the day that you are experiencing the issue?
- Connect a device via an ethernet cable and observe the connection.
- Log a report to support@supanetworks if the issue persists and provide the customer a 24-48 business hour TAT