My internet speed is slow

  • The more devices that are connected to the same network and the farther the device from the Modem/Router the slower the connection is.
  • With only 1 device connected to the network and if possible, via ethernet cable, run a speed test at "speedtest.net"
  • Determine if the issue occurs via ethernet cable or Wi-Fi. Are you experiencing the same issue if the device is connected via ethernet?
  • Power cycle the Modem/Router. Turn the modem off, unplug from the power for at least a minute before plugging it back it and turning it back on.
  • For Wi-Fi related issues – you can try changing the Wi-Fi channel in the Modem interface
  • Try another unlocked FTTP-compatible modem if your modem came from another internet service provider
  • Perform a PPPoE direct connection to determine if it’s a CPE or network-related issue.
  • Log a report to support@fiber-corp.com if the issue persists and provide the customer a 24-48 business hour TAT

Support

Monday-Friday: 09:00–17:00
Saturday: 09:30–14:00
Phone: 1300 342 372 
Email: support@supanetworks.au

Sunday
Email: support@supanetworks.au
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